Contact Information


Customer Service Contact Numbers

Get the help that you need when you need it most!

  1. Debit Card Support Team1-800-278-6888
    • Get answers to all of your debit card questions, and fixes for any issues that you may be running into with your First NRV debit card!
  2. Debit Card Dispute Hotline (for fraudulent charges): 1-800-808-6402
    • In the event that a fraudulent charge (an unauthorized transaction) clears from your debit card, you can call & dispute the charge with our debit card provider through the number above.
  3. VISA Credit Card Customer Service: 1-800-808-7230
    • Balance Inquiries
    • Due date information
    • Payment History
  4. EZCardInfo (Online Visa Card Access): 1-866-604-0380
    • If you ever run into difficulties while attempting to access your First NRV Visa Credit Card online through www.EZcardinfo.com, you can call this number for assistance. This is not controlled by First NRV Credit Union, and we do not have access to the system on-site for security purposes.
  5. Visa Prepaid Card Support: 1-866-906-4170
    • Have a leftover balance on your prepaid card but it has expired? Running into difficulties when trying to use your card? Then call our prepaid support team today!
  6. BillPay Technical Support: 1-877-607-9582
    • Are you running into difficulties while using your BillPay service through our online banking platform? Get assistance when you need it the most by calling this toll-free number!

Message Our Team

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Are you having an issue with your First NRV Credit Union accounts? Click here to send us a message describing your problem so we can help out!

  • Theses messages are sent to us through a secure & encrypted server. NEVER SEND YOUR ACCOUNT INFORMATION THROUGH EMAIL.
  • Please leave your current email address & phone number within any message that you send to us.

Employee Contact Information

Hillsville Office Phone: (540)228-0262 ; Radford Lobby Phone - (540)639-0885

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Owen Mckinnie

CEO/Manager & Loan Officer
Phone: (540)-228-0266

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Tanya Grayson

Asst. Manager, Accounting, & Loan Officer
Phone: (540)-228-0168

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Brenda Cardone

Mortgage Specialist & Loan Officer
Phone: (540)-228-0177

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Sue Kirk

Member Services Specialist & Collections
Phone: (540)-228-0184

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Dianna Epperly

Member Services Representative & Collections
Phone: (540)-228-0239

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Luke Bland

Marketing & Account Specialist
Phone: (540)-228-0198 (Teller Line)
Phone: (540)-228-0260 (Office)


 

Board of Directors

President                   Stanley Moore
Vice President          Jerry Bennett
Secretary                    Jason Vaughn
Treasurer                    Mark Armentrout
Member                      Scott Hill

Supervisory Committee

Graham Wickline
Beatrice Moore
Jada Ann Howard